This policy describes how Metari collects, uses, protects, and may share the information of platform users. By using Metari, you acknowledge that you agree to the practices described here.
Data we collect
We collect data necessary for the service: (i) account registration data (name, email, phone); (ii) business, professional, service, and location data you register; (iii) your clients’ data and the bookings you manage on the platform; (iv) message and conversation content related to use of the service; (v) platform usage data (access, settings, technical logs). Providing this data is required for the provision of the service.
Use of data
We use the data to: provide and operate the booking and messaging service; process confirmations, reminders, and automated replies; improve quality of service and communication; send account, billing, and service update communications; comply with legal and regulatory obligations; and ensure platform security and integrity. We do not sell your personal data to third parties for marketing purposes.
Sharing with artificial intelligence platforms
We may share data with artificial intelligence (AI) platforms for the operation and improvement of the service. This may include, for example, sending excerpts of conversations, message text, or aggregated and anonymized data for processing by AI services that help us generate, adapt, or improve automated messages and the user experience. Use of such platforms is subject to their privacy policies and terms. By using Metari, you are aware and agree that data necessary for these features may be processed by such tools.
Other sharing
We may also share data with: (i) infrastructure and hosting providers; (ii) communication providers (e.g. WhatsApp integration) as required for the service; (iii) payment processors, when applicable; (iv) authorities when required by law or to protect rights. We require partners and service providers to treat data in accordance with appropriate security and confidentiality standards.
Security and storage
We adopt technical and organizational measures to protect your data against unauthorized access, loss, or improper alteration. Data is stored in a secure environment and accessed only as necessary for the provision of the service and the improvement of the platform. Data retention follows legal and operational criteria; you may request deletion of your data, subject to legal exceptions.
Your rights
You may access, correct, or request deletion of your personal data through the platform dashboard or by contacting us. In certain circumstances, you may also request data portability or restriction of processing. If you have questions about this policy or the processing of your data, please contact us.
Changes
We may update this privacy policy. Material changes will be communicated by email or by notice on the platform. Continued use of the service after changes constitutes acceptance of the updated policy.